Returns policy

Our Philosophy

We're a small, sustainability-focused business that truly cares about the planet our children will inherit. We understand that shopping online means you can't always touch and feel products before buying, so we've created a returns policy that's fair to everyone while staying true to our environmental values.

30-Day Change of Mind Returns

What we need from you:

  • Products and packaging in excellent condition - basically, if we'd be comfortable selling it to another expecting family, we're happy to accept it back
  • Please note that some items have tamper-evident packaging, so once opened, we can't accept returns (we simply can't repack them as new)
  • Everything in its original packaging, just as you received it

What you can expect:

  • Store credit to use on anything you love
  • A small restocking fee will apply
  • Shipping costs aren't refundable (we hope you understand!)

How to Return an Item

Step 1: Drop us a message on WhatsApp or email us at hola@pramfox.com

Step 2.: Send us photos of the item and packaging so we can help you

Step 3: Choose what works best for you:

  • Drop it back to us when convenient, or
  • We'll arrange pickup (the cost will come out of your return balance)

Items We Can't Accept Back

  • Clearance items (these are final sale to keep prices low for everyone)
  • Products that aren't in sellable condition
  • Items with damaged or missing packaging

Product Warranties

Good news! Warranty claims go directly through the manufacturers, and we're always here to help you navigate that process. Warranties are completely separate from returns.

Let's Get It Right the First Time

We genuinely want to help you choose perfectly:

  • Have a chat with us online before you buy - we love talking about our products!
  • Double-check those dimensions on each product page
  • Book a free consultation if you're feeling unsure about anything
  • Each product page has specific return info too

Why We Do Things This Way

We know online shopping can feel uncertain when you're preparing for your little one. This policy gives you the flexibility you need while helping us stay sustainable and keep prices fair for all our families. Every choice we make is with the future our children will inherit in mind.

Questions or concerns? Please reach out to us at hola@pramfox.com - we're real people who genuinely care about helping your family find exactly what you need.