Refund policy
Change of Mind Returns
At the moment, due to logistical constraints, we cannot accept change-of-mind returns or exchanges for international orders. Please double-check all product details, specifications, and compatibility before placing your order.
Let's Get It Right the First Time
We genuinely want to help you choose perfectly:
- Have a chat with us online before you buy - we love talking about our products!
- Double-check those dimensions on each product page
- Book a free consultation if you're feeling unsure about anything
If Something Goes Wrong
Every order is carefully packed and checked before leaving our warehouse. If your order arrives damaged, defective, or incorrect, please get in touch with us within 7 days of receiving it.
Contact us at hola@pramfox.com with your order number and photos of the issue so we can help resolve it as quickly as possible.
Product Warranties
Good news! Warranty claims go directly through the manufacturers, and we're always here to help you navigate that process. Warranties are completely separate from returns.
Why We Do Things This Way
Shipping across borders is complex and costly, and returning international parcels often creates unnecessary waste. This policy helps us stay sustainable while keeping our focus on getting your order right the first time.
Questions or concerns? Please reach out to us at hola@pramfox.com - we're real people who genuinely care about helping your family find exactly what you need.