Elvie pumps are backed by a limited manufacturer’s warranty against defects in materials and workmanship: the Hub is covered for two years, and the washable components for 90 days, from the date of original purchase.

Defects discovered within the warranty period should be reported promptly. Chiaro Technology Limited (“Chiaro”) reserves the right to investigate the cause of any defect and may, at its discretion, determine whether to replace the product free of charge.

This warranty does not cover cosmetic deterioration or damage caused by general wear and tear, physical or natural destruction, accident, misuse, neglect, or other external causes. Any attempt to disassemble the Hub will void the warranty. The warranty does not cover purchases from non-authorised resellers.

Warranty claims must be supported with reasonable evidence, including proof of date of purchase, alongside these warranty conditions. Chiaro must be notified of any defects and will provide a Return Merchandise Authorisation (RMA) number, which must be displayed on the outside of the return packaging. If Chiaro provides a replacement, it will not extend the life of the original warranty.

This product is designed for use by a single user only. Use by more than one person may pose a health risk and will void the warranty.

Please keep your proof of purchase. If you need to make a claim, contact PramFox and we will assist you with your warranty request.

Ergobaby offers the following warranties against manufacturing defects:

• Baby carriers and bouncers: 5 years
• Strollers and high chairs: 2 years
• Other products: 1 year

These warranties do not cover wear and tear or misuse. Proof of purchase is required to make a warranty claim.

Below are the warranty periods and terms for Leander products purchased from PramFox.

2-Year Warranty

• Mattress
• Bedding
• Canopy
• Bathrobe
• Changing mat topper
• High chair accessories: tray, harness and cushion
  
  

3-Year Warranty

• All wooden and metal parts (e.g., baby cots, high chair)
• Matty/Matty Mini Changing Mat
• Wally Wall Mounted Changing Table
  
  

10-Year Extended Warranty

• Leander Louie highchair
• Note: The Louie highchair comes with a standard 3-year warranty. To extend this to 10 years, you must register your purchase within 3 months.
  
  

All warranties cover material and construction defects under normal use.

The warranty does not cover:

• Defects caused by normal wear and tear, such as color changes.
• Changes to the product after purchase due to external factors such as humidity, environmental pollution, sunlight/light, temperature, etc.
• Improper use of the product.
• Changes to the product after using accessories not approved or marketed by Leander.
• Secondary damage caused by, for example, persons and/or objects of any kind
• Failure to follow the guidelines for assembly, use and maintenance provided with the product.

Warranty Claims

If you discover a defect or fault within the warranty period, please contact PramFox as soon as possible. We’ll assist you with any issues covered under the warranty, including defects in materials or workmanship that arise during normal use.

To ensure the fastest processing, please provide:

• Photos of the defect or problem
• A brief description of the defect or problem
• The product’s article number
• A receipt or proof of purchase
• For furniture: the production number (found on the base, e.g., 126-101114)
  
  

Once PramFox has registered your claim with Leander, we strive to process it as quickly as possible. However, some cases may require consultation with Leander’s suppliers, which can extend processing time.

If Leander determines the claim is justified, they will typically offer a credit note, replacement parts, or an exchange.

Maxi-Cosi products are covered by a standard 24-month warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship when used in normal conditions and in accordance with the user manuals.

The original proof of purchase is required for any warranty claim.

The warranty does not cover:

Items not covered under warranty include any damage caused by normal wear and tear, accidental damage, malicious damage, negligence, or if you do not follow the guidance set out in the user manual.

Examples of normal wear and tear include:

• Wheels that have worn down through regular use.
• The natural fading of colours over extended time and use.
• Damage to the material as a result of daily use, such as rips, burns, holes, or worn patches.
  
  

If a manufacturing defect is confirmed under warranty, Maxi-Cosi may repair the product free of charge, provide a replacement part, or replace the product with the same or closest model and colour. Shipping costs for warranty-approved repairs or replacements are typically covered by Maxi-Cosi. Repairs do not extend the warranty period.

How to make a claim:

If you purchased your Maxi-Cosi product from PramFox, please contact us directly. We will help you assess the issue and guide you through the warranty process. Proof of purchase is required.

Terms and conditions apply.

Below are the warranty periods and terms for UPPAbaby products purchased from PramFox.

3-Year Limited Warranty: Strollers, In-Home Products & Select Accessories

Applies to Strollers, Bassinet, Bouncer, High Chair, Playard, and Select Accessories (RumbleSeat, Changing Station, Piggyback)

Your UPPAbaby product is warranted to be free from manufacturing defects for a period of 3 years from the date of purchase under normal use and in compliance with the operating instructions.

2-Year Limited Warranty: Other Accessories

Your UPPAbaby product is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.

Lifetime Warranty: Infant Car Seats

Lifetime warranty applies to UPPAbaby car seats and the original owner, within the lifetime of the product. To receive your Product Lifetime Warranty, you MUST provide a valid purchase receipt from PramFox. The lifetime of the product is up to 7 years from date of manufacture.

Your UPPAbaby product is warranted to be free from manufacturing defects for a period of 7 years from the date of manufacture under normal use and in compliance with the operating instructions.

General Warranty Terms & Conditions

The warranty is valid only in Singapore. UPPAbaby will not ship replacement or repair parts outside of Singapore.

This warranty is not transferable and extends only to the original retail purchaser and is only valid when supplied with proof of purchase from PramFox. Proof of purchase must be retained for this warranty.

UPPAbaby will provide replacement parts or conduct repairs as determined fitting by the company. UPPAbaby reserves the right to exchange item with a replacement part. Some parts may be replaced with newer model parts as the item is improved over time.

This warranty does not cover:

• Defects caused by misuse or poor maintenance. (Please refer to the product instruction manual for guidance on item use and maintenance).
• Damage caused by improper installation of UPPAbaby parts and/or accessories. (Please refer to the product instruction manual for guidance on item assembly and use).
• Damage caused by corrosion mold or rust due to poor maintenance, service or storage.
• Damage resulting from normal wear and tear.
• Damage or degradation caused by the sun, sweat, detergents, damp storage conditions or frequent washings.
• Repairs or modifications carried out by a third party.
• Product purchased from an unauthorised retailer.
• Second owners and users other than the registrant.
• Damage resulting from airline shipping and handling.
• Products involved in an accident.

UPPAbaby reserves the right to determine if warranty terms and conditions have been met.

UPPAbaby TravelSafe Programme

The UPPAbaby TravelSafe Programme takes the stress out of air travel by ensuring your UPPAbaby gear is protected when you travel with it in an UPPAbaby Travel Bag. Travel more, worry less!

For strollers, RumbleSeat, or bassinet accessories, TravelSafe extends your protection to 4 years from your gear purchase date (3 years under the standard warranty plus 1 additional year with TravelSafe). The additional year only covers damage caused to your gear inside the Travel Bag during air travel.

How to Make a TravelSafe Claim

Make a claim by contacting PramFox within 14 days of your return and provide all of the following:

1. Name, address and pictures of the serial numbers of both gear and Travel Bag.
2. Pictures of damage to gear.
3. Proof of travel with departure and return dates. Accepted documents include a boarding pass, baggage ticket, or flight confirmation.
4. Original proof of purchase for both gear and Travel Bag in your name.
   

Regulations

Programme benefits are contingent upon your gear being under its original warranty. UPPAbaby cannot replace gear if lost by the airline. Proof of purchase must be provided in order to make a claim.