Price match promise

We're really proud of the support we give to parents—parents just like us, who are looking for the best car seats and best strollers. We work really hard to give thoughtful, considered, relevant, practical, personalised and independent advice so that you can find something that suits you now and in the future.

>>PS. If you're curious about what our nifty advice looks like, check out this consult for Su Jun, or head over to our consult library for more.

>>PPS. If you want a consult for yourself, you can start by taking our product selector quiz, then chat to Elise.

 

Sometimes we recommend products that we sell ourselves. In fact, that's how we choose which products to sell—we find ourselves recommending them a lot, so we work with the local distributor or manufacturer to offer them to customers directly. Most other stores do this the other way around—they sell their products first, then find a way to recommend them to customers.

We honestly believe that we're so much more than just a baby gear shop and our customers agree with us (when I'm having a tough day, I read our Facebook and Google reviews for our two businesses PramFox and Taxi Baby Co.). We give great advice and service, both before and after you buy.

So if you find yourself in that tricky position of wanting to buy a product from us, but you've found it cheaper elsewhere, please give us a bell and we promise to do our absolute best to match the price for you.

 

Here are a few guidelines on our promise:

1. If you're buying from an overseas website, the total price needs to include shipping costs.

2. If we don't have the product in stock, it may be harder for us to price match as we may need to cover express air freight to bring the stock in.

3. If you're not based in Singapore, we may also have a harder time price matching, as we dispatch all our orders from there.

4. Once we've matched the price, the discounted price cannot be used in conjunction with other discounts.

5. The promise is only applicable to identical, authentic, genuine product.

6. The cheaper listing must be for in-stock items.

7. Your total invoice, or your cumulative spend over the previous 12 months, must exceed $1,000 SGD.

8. We kindly ask that you pay for price-matched items via PayNow rather than credit card.

 

Having said that, we absolutely promise to try :) Please contact us for help. Thank you for supporting small, local businesses like ours.

 

xx Elise & the PramFox team