Change of mind
At PramFox, safety is our utmost priority. Hence, to maintain our high standards, we are not able to accept change-of-mind returns on safety products which have been unboxed as we are not able to resell these with 100% certainty that they are brand new, unused and, above all, safe. This safety practice is akin to clothing stores not being able to accept returns on underwear for hygiene reasons. If you are not sure whether a product is right for you, you can contact us or visit our showroom for viewing.
If you have purchased a product which is not a safety restraint and do change your mind, please return it in a fully resaleable condition to our Alexandra warehouse (not our boutique - our warehouse is at 10 Jalan Kilang Timor, #03-04A LTH Building, 159306) within seven days. Please let us know when to expect your order so we can promptly prepare your credit note. Also, do note that returns are eligible for exchange (excluding shipping charges), but not refund. If the products are not in a genuinely resaleable condition, we will not be able to honour the exchange.
If your product is defective, please contact us within six months of purchase at firstname.lastname@example.org, including photos of the defect. We will repair or replace the item within a reasonable time. If neither repair nor timely replacement is possible, we will provide you with a refund.
Some of our products include longer warranties against manufacturing defects, which extends this provision. Each product has a unique warranty, please refer to the 'Warranty' section of the respective product page for details.