We offer a year of free cleaning, servicing and installations when you buy from us.
Here's what's included:
One light cleaning for your car seat or stroller within the first year. Our cleaning protocol strictly follows your product manufacturer's guidance to make sure your little ones stay safe and your product warranty stays intact. Many cleaning agents and techniques are not approved by your manufacturer, for example: UV sterilization which can prematurely degrade the plastic in your car seat - obviously very dangerous; and intensive chemicals which can remove the fire retardant treatment of your car seat - also incredibly dangerous. Because we prioritise safety above aesthetics, some stubborn stains may not be removed during our cleaning process, but rest assured your car seat and stroller will be hygienic and safe.
One tune-up stroller servicing for your pram within the first year. Like servicing your car, preventative maintenance helps extend the life of your stroller keep it running smoothly for longer. We will tighten screws and bolts in the chassis, clean and lubricate mechanical assemblies, check your tyre pressure, untwist harness straps and give your buggy a light clean. We'll also conduct a thorough engineering check and send you a quote in the event that we identify any parts that warrant repairs or replacement. If the work is covered by warranty, then the parts and labour will be free of charge.
One professional car seat installation within the first year - this is typically redeemed upon purchase and conducted by our US-certified Child Passenger Safety Technicians.
You are also eligible for our quarterly drive-thru 'Fit Checks' where you book a 15 minutes slot for us to check that your seat is still correctly installed and is optimally adjusted as your child grows. Means you don't have to worry about adjusting the strap height ever again, hurrah!
We also have a range of pay-as-you-go services separate from what's included in your purchase package - you can check out our stroller and car seat cleaning and car seat installation services.